08/11/2011 To: RefundsHouston@coair.com reminder
08/23/2011 To: email@example.com
08/25/2011 Approved (From: firstname.lastname@example.org, RefundsHouston@coair.com in signature)
Better not trust following page, instead use email@example.com for refund request.
Contact Refund Services
Some more emails from Continental.
08/30/2011 Reply from Continental (From: firstname.lastname@example.org, RefundsHouston@coair.com in signature) to approv refund
08/30/2011 Reply from Continental (From: email@example.com) for refund request submit via web on 8/15 (not yet received voucher mentioned in the email)
So, it looks like this is what happened.
Sent 8/5 -> Reply 8/25 (email to RefundsHouston@coair.com)
Sent 8/15 -> Reply 8/30 (submit via web)
Sent 8/23 -> Reply 8/30 (email to firstname.lastname@example.org)
It does seem that either way works at the end of the day. (Though RefundsHouston@coair.com doesn't return any acceptance, while web UI and email@example.com does. So, I still recommend web UI or firstname.lastname@example.org over RefundsHouston@coair.com)